Retention Officer

  • Limassol
  • Views: Today 412 / Total 1423
  • № 8464

Our client, a leading Forex company based in Limassol, announces its new opening for an exceptional and experienced, multi-lingual Retention Officer. Responsibilities: •Collect feedback from our database of clients regarding our services via the available communication means made available by the company; •Create follow-up tasks to ensure a close communication with our existing client database; •Keep updated with the departmental and the company’s internal policies and services; •Communicate efficiently with the management to tailor better suited services and products; •Transmit information to clients in a professional, efficient and transparent manner; •Overview the tasks submitted to ensure consistency and accuracy of information; •Maintain accurate records of tasks; •Support actions and statements on well-intended, consistent knowledge and attitude. •Manage on-going private client relationships •Keep up to date with market information and monitoring trends in all major currency pairings • Liaise with other departments, when required, to escalate and resolve issues and/or report faults • Provide training to clients on the use of the Company’s products • Explain the payment process mechanism • Help maintain our high levels of client acquisition, retention and reactivation • Ensure customer satisfaction, professional communication

Candidate Profile:

•Minimum 1-2 years ‘solid experience as a Sales/Retention Officer;

•Support experience is considered an advantage;

•Language requirements: English – native/professional proficiency; at least one additional language as follows: German, French, Arabic, Italian, Hungarian, Japanese or other Asian languages;

•Valid work permit/visa;

•A University or College degree in finance or related fields is considered an advantage;

•Computer literate;

•Extensive knowledge of the financial services sector;

•Technical knowledge of MetaTrader 4 and additional trading platforms;

•Financial and technical analysis knowledge;

•Excellent sales and communicational skills; Can-do attitude, self-motivated and target-oriented.

Benefits: •Salary - negotiable based on experience and expertise •13th salary is provided •Medical insurance upon successfully passing the 6 month probation period •Performance based commission and bonuses •Extensive training (in-house) •Paid annual vacation – 21 days •Paid annual sick leave – 8 days Working hours: Normal office hours, Monday-Friday, 9:00-17:30

Job Company WorkForce Cyprus
Job Count 1
Job Type 1

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