IT Support & Help-Desk Analyst (Mid-Level)

  • Nicosia
  • Views: Today 596 / Total 1701
  • № 16647
On request
Category Technology
City Nicosia
Are you an IT Support specialist with a minimum of 3+ years of experience supporting end-users with their IT-related issues? If so, our client a global Insurance firm that has recently setup an office in Cyprus may have the right opportunity for you. The successful candidate will be the primary point of contact for the Cyprus employees in Nicosia for any IT related questions or issues. Our client requires a candidate who is highly dynamic as they deal with complex systems and technologies. Key Duties/Responsibilities: Provide 1st level support for users hardware, OS and software troubleshooting Install, configure and support Microsoft based IT infrastructure throughout the company Troubleshoot simple network-related issues Provide technical support on various applications deployed by the company (both internal and 3rd party) Take ownership of IT-related issues and see them through to a satisfactory resolution Provide ongoing general technical support to all Cyprus end-users in a timely, polite and efficient manner Key Skills/Experience: Educated to Degree level in Information Technology of related field 3-5 years of relevant experience providing IT Support to multiple end-users Total fluency in English (written & spoken) is essential Extensive Windows Desktop O/S knowledge is essential Experience with Active Directory & Microsoft Exchange Server Basic Networking knowledge is also considered an advantage Any previous experience of working with Helpdesk ticketing software such as 'ServiceNow' considered a plus Excellent communication and customer service skills Any previous working experience within the Insurance sector considered an advantage Strong team player who will play an integral role in the smooth running of the Cyprus office To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above reference number or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
Job Company CareerFinders Ltd.
Job Count 1
Job Type 1