Customer Service Representative

  • Nicosia
  • Views: Today 620 / Total 1595
  • № 8274
On request
Category Customer Service
City Nicosia

The CSR has primary responsibility for ensuring that customer needs are met. As the Customer Service Representative, you serve as the primary internal representative of our clients organization and as a result you must convey to the customer a sense of expertise.Key Duties/Responsibilities:

  • Communicate effectively with all company’s departments, informing and updating them regularly to guarantee that sales and customer objectives are met
  • Compile and maintain all required paperwork, records, documents, etc.
  • Follow systems and procedures outlined in company manuals
  • Acknowledge and appropriately greet and assist every customer in a timely manner
  • Process customer orders in a courteous, efficient and timely manner
  • Organize workflow to meet customer deadlines
  • Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs
  • Manage telephone calls or emails professionally, efficiently and with good communication skills
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
  • Understand and appropriately use the company pricing system and policies
  • Review estimates and invoices for accuracy

Key Skills/Experience:

  • University Degree/Diploma 
  • Experience in sales or customer service is essential 
  • Excellent command of the English and Greek language in both written and oral forms. Additional language will be considered an advantage
  • Numerical 
  • Excellent interpersonal skills
  • Ability to identify and meet customers’ needs and requirements
  • Strong attention to detail, possessing a sales attitude and interested in preventing errors and solving problems
  • Must be computer literate and current on new technology
  • Must be hardworking, a self-starter and a problem solver
  • Demonstrated excellence in organization and time management skills 
  • Able to perform multiple tasks efficiently
  • Exceptional phone / email and customer service skills
  • Positive and upbeat attitude

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above reference number or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.

Job Company CareerFinders Ltd.
Job Count 1
Job Type 1